First steps

Casinoly Casino Account Verification: KYC Checks

Every licensed casino must confirm who you are, and here the review of your papers usually takes 31 hours.

Malta Gaming Authority license MGA/B2C/569/2007, company number C-86716, with independent audits by iTech Labs and Gaming Laboratories International

Sorted facts

Verification at a Glance

Casinoly Casino keeps the process short and tells you plainly who looks at your file.

Checks carried out by

Casinoly Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/569/2007

Review time

31 hours

Required at the latest

Before first withdrawal

Questions go to

[email protected]

Minimum age

18+

Papers in progress

Work Through the Check in Four Moves

Four short moves take your file from open to approved without a second round.

What is still missing?

A section headed with your name holds a list of what is still missing. Read that list before anything else, because it tells you which item is holding the review.

Why is my photo refused?

Photograph the photo page flat, in daylight, with all four corners inside the frame. Glare and cropped edges are the two reasons a clear document still comes back.

Which card do I pick?

Take one card that matches the name on your identity document and the payments on your account. Before and after approval, the same card stays attached to your profile.

Down to business days

A confirmation note lands in your inbox once the review closes, so no need to chase it. Business day timing matters when you plan a withdrawal around the weekend.

A quick approval

Papers Casinoly Casino Checks

Casinoly Casino asks only for what the license requires, and each upload has one clear job.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showPhoto page, all four corners, no glare

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, full address, recent date

Payment method confirmation

ConfirmsThe account your money moves through

Copy must showYour name, card or wallet details visible

A Straight Pass Next Time

Why the name differs? Letters on the paper spell a name, address or date differently from the profile you set up, so the two records no longer line up. Ask support to correct the registered spelling Order a fresh copy showing your full legal name

Photograph Every Corner. A finger, shadow or cropped edge hides a corner, number or signature, and the reviewer cannot confirm the document is complete. Lay it flat on a plain, well-lit surface Fit all four corners inside the frame

Use the Original, Not a Copy. A screen grab loses the texture, seal and fine print that prove a paper is real, so it cannot stand in for the physical item. Photograph the actual document with your phone Retake it in daylight without any filter

Source of Funds Checks

The Malta Gaming Authority licence MGA/B2C/569/2007 held by Casinoly Casino Ltd. requires checks against money laundering, and asking where money came from is one of them. Nothing here treats you as a suspect.

Any one of these may be enough, depending on how the funds arrived.

Recent bank statement
Payslip from your employer
Tax return summary
Contract of sale for an asset
Written record of a savings account

Ask Points

Peace of Mind Before You Play

Casinoly Casino keeps one rule across the board, so the same four moments bring the same request.

Why now?

Lifting your own cap changes how much can move through the account, so identity and income papers are checked to keep that movement in line with your means.

A Clearer Money Trail

A jump far above your usual pattern prompts a look at where the funds came from, usually through a statement and proof of the payment method used.

Before the Details Are Kind

A different spelling, birth date or address between your profile and your papers stalls the record, so a corrected document or a profile fix is requested.

Why the wait?

Before any payout leaves, the licence requires identity, address and payment method to be confirmed, so the request lands at that point at the latest.

Answers first

Quick answers on identity checks

Six plain answers on timing, repeats and refused papers, so nothing catches you mid-withdrawal.

When do I have to be verified by, at the latest?+

Your papers are needed before the first withdrawal leaves your account. Casinoly Casino may also ask at registration or at the first deposit, so waiting until a payout is due can slow you down. Age is confirmed as 18+ either way.

Will I have to send the same papers again one day?+

Usually one clear set is enough for good. A fresh copy is requested only when a document expires, details change or a new payment method is added. Support tells you exactly which file is wanted before you resend.

How long does the check take, start to finish?+

Around 31 hours is the working figure once a complete set has arrived. Sharp photos and matching names shave time off, while blurred edges or a hidden corner send it back to the queue. You hear the outcome by email either way.

My name changed since my passport was issued, what now?+

Send the identity paper together with the document that records the change, such as a marriage certificate. The two files must show the same person moving from the old name to the new one. Matching the name on your account to that paper is the whole point.

What happens if one of my documents gets refused?+

A note explains what was wrong, whether that was glare, a cut-off corner or a name that does not match. Reply to [email protected] with a better copy and the file rejoins the queue. Most refusals clear on the second try.

Why is the casino asking where my money came from?+

Source of funds sits inside routine AML work that the MGA/B2C/569/2007 licence requires of every operator. It is a standard question, not a suspicion aimed at you. A payslip or bank line usually settles it.