Your controls

Casinoly Casino responsible gambling: keep play a pastime

You play only from 18, and deposit limits, loss limits, session time reminders, self-exclusion and cooling-off periods sit in every Casinoly Casino account.

Set a limit

Malta Gaming Authority license MGA/B2C/569/2007, company number C-86716, with independent audits by iTech Labs and Gaming Laboratories International

Protection and support

What should I know before I play here?

This block settles age, licensing, help and who to email in under a minute.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/569/2007

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Your controls

When play starts to feel heavier

Use this block when play has begun to feel heavier than you intended.

Set before, not after

A deposit limit caps what you put in, and you set it before play rather than after a loss. Switch it on when top-ups start feeling automatic.

How much can I lose tonight?

A loss limit ends the session at an amount you chose while calm. Turn it on when a bad run keeps pulling you back for one more try.

Awareness of your time

A reminder tells you how long you have been playing, so a quick session cannot quietly become an evening. Switch it on if you lose track of time.

When a limit is not enough

Self-exclusion closes your own access to Casinoly Casino for the period you choose. Turn it on when a limit no longer feels like enough.

Take a pause

A cooling-off period gives you a pause without closing anything for good. Take one when you need distance before deciding what comes next.

At your account page

How do I put a limit on my account?

This block settles how a deposit or loss limit gets set, from login to confirmation.

Signed in, in settings

Log in with your email address and open the settings behind your profile. Check you are on the Casinoly Casino account you actually play from.

Find the limits area

Look for the responsible gambling area inside settings, where limits, reminders and exclusion sit together. Check which tools your account already shows.

An amount you can afford

Pick deposit limits or loss limits and choose an amount you can afford to lose. Read it once more before you save it.

Did the limit take?

Save the change and confirm the new limit appears in your account. Email [email protected] if a setting will not hold.

Who makes sure my teenager cannot sign up?

Under 18 stays out. Sign-up asks for a date of birth, and identity documents are checked before any withdrawal, so an entry made by someone under 18 is caught. Our licence allows play from 18 only, and an account opened with false details is closed.

Put a filter on the shared device. Install filtering software on the shared laptop or phone and switch it on for casino and betting sites. Keep the password with the adult who set it up, so a minor cannot turn the block off in a quiet moment.

Call the helpline as a relative. Start with a plain sentence about what you have noticed and let the person answer, rather than opening with an accusation. Gambling Helpline Aotearoa takes calls from relatives as well, day or night, on 0800 654 655.

When the fun thins out and the chasing starts

Chasing a loss, hiding your play or borrowing to keep going are easier to act on early than late. A deposit limit or a set pause is the first step, and it works best set before you play, not after.

Read these against your last few weeks of play, not one bad night.

You go back to win back what you lost
Deposits happen without a decision
You play longer than you planned
Money set aside for bills goes to play
You keep it quiet from people close to you
Thinking about play crowds out the rest
You carry on past the point of enjoying it

When you want to talk

Who can I call about my gambling?

This block settles who to contact in New Zealand, when they answer and that it costs nothing.

Gambling Helpline Aotearoa

Available at any hour, every day, this free line takes calls from people who gamble and from their whānau. Trained staff talk it through without judgement, and nothing you say leaves the call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling and peer support run across eighteen clinics nationwide, free of charge, for players and relatives. Reach them by freephone or text on weekday hours, or through their site. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site lists the signs of harm, practical tips and a finder for local support, written for people who gamble and for families worried about them. safergambling.org.nz

A few days off, or a long goodbye to access?

Short cooling-off period. A cooling-off period is set in the casino account and lasts as long as the period you choose, which suits a break of hours or days. During it the account stays closed to play, and your balance and history remain where they are.

Access closed for the long run. Choosing self-exclusion closes your access to the casino account for the period you set, and it cannot be lifted early. Set it in the account when you want a long stop, and treat the end date as fixed.

Set it in your account. New Zealand keeps no national self-exclusion register, so the casino account is where you exclude yourself, and the period you set there is the one that holds. If you want support alongside it, the gambling help line is open at any hour.

When you need stops

What each stop actually changes

Most people worry an exclusion here follows them to every other casino in New Zealand.

If I exclude myself here, am I blocked from other casinos too?+

No. New Zealand has no national self-exclusion register, so an exclusion applies to your Casinoly Casino account only. Any stop at another operator is arranged separately with that operator. Treat this one as cover for this account, not as a market-wide block.

How long is a cooling-off period and what happens in the account?+

A pause blocks play and new deposits for the period you choose when you set it. Once that period runs out, the account opens again on its own and nothing else needs to happen. Your balance and history stay as they were.

Can I undo a self-exclusion before the period finishes?+

No. A self-exclusion holds for the whole period you selected and cannot be lifted early, by you or through support. That firmness is the point of the tool, so pick a length you can live with. A short pause is the better fit if you only want a brief break.

Where do I change a deposit or loss limit once it is set?+

Limits sit in the same section of your account where you first set them, so go back there whenever your situation changes. Raising one is not something to do straight after a bad session. Set the new figure before play, not while you are chasing a loss.

What if I want the account closed for good?+

Write to [email protected] from your registered email address and ask for permanent closure. Support handles this for you, and it closes the account fully rather than pausing it. Say plainly that you want it shut, so there is no doubt about the request.

Someone in my family plays too much. Can the helpline advise me?+

Yes. Gambling Helpline Aotearoa speaks with relatives and friends as well as players, and the line runs at any hour. Problem Gambling Foundation also offers free counselling and family support. You do not need the person's permission to ask for guidance yourself.